Refund Policy

At IPTVBoxs, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the service you purchased is not the best fit for your requirements and you have attempted to resolve issues with our support staff, we want to make things right.

1. 7-Day Money-Back Guarantee

We provide a 7-day money-back guarantee for all our subscription plans. If you are not satisfied with our service, you are eligible for a full refund within 7 days of your initial purchase date. After 7 days, no refunds will be issued.

2. Refund Conditions

To be eligible for a refund, please ensure that:

• You have contacted our technical support team to try and resolve any issues you are facing.
• Your request is made within 7 days of the original purchase.
• You provide your order number and the email address used for the purchase.

Refunds will not be granted for issues that are beyond our control, such as your internet connection speed, issues with your specific device, or if you simply changed your mind after using the service for more than 7 days.

3. Non-Refundable Scenarios

We cannot issue refunds in the following cases:

• Free trial accounts (as they are free).
• Subscriptions that have been active for more than 7 days.
• Accounts that have been suspended due to violations of our Terms of Service (e.g., restreaming or account sharing).

4. Refund Process

To request a refund, please send an email to iptvboxshd@gmail.com with the subject line "Refund Request - [Your Order Number]". Our billing team will review your request and get back to you within 24-48 hours.

Once approved, the refund will be processed and a credit will automatically be applied to your original method of payment (PayPal or Crypto) within 5-10 business days.

Questions?

If you have any questions about our Refund Policy, please contact us at iptvboxshd@gmail.com.